Privacy Policy

Last Updated: November 15, 2024

CloudSignal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Join our waitlist: Email address
• Apply for early access: Name, email address, platform information, use case description, and timeline
• Contact us: Any information you choose to provide in communications

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Usage Data: Page views, referrer URLs, device type, browser type, and operating system
• Analytics Data: Collected via Cloudflare Web Analytics (privacy-friendly, no cookies)
• Technical Data: IP address, user agent string, and timestamp

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To notify you about CloudSignal's launch and provide early access
• Communications: To respond to your inquiries and send updates about our service
• Improvement: To understand how visitors use our website and improve our services
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We use trusted third-party service providers to operate our website and services:

• Cloudflare: Website hosting, analytics, and security (D1 database, Workers, Web Analytics)
• Postmark: Email delivery service for notifications

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

3.3 Business Transfers

If CloudSignal is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure database storage with Cloudflare D1
• Bot protection via Cloudflare Turnstile CAPTCHA
• Rate limiting to prevent abuse
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Waitlist emails: Retained until service launch and for a reasonable period afterward
• Early access applications: Retained during the beta period and for business records
• Analytics data: Aggregated and anonymized data may be retained indefinitely

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing at any time

6.2 GDPR Rights (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

6.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information (note: we do not sell personal information).

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses minimal tracking technologies:

• No Cookies: We do not use traditional cookies for tracking
• Session Storage: Used temporarily for CAPTCHA verification (deleted when you close your browser)
• Cloudflare Analytics: Privacy-friendly analytics that do not use cookies or track individuals

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

CloudSignal is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website
• Sending an email to registered users (if applicable)

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

13. Data Protection Officer

If you have concerns about how we handle your personal information, you may contact our Data Protection Officer at [email protected].