Privacy Policy

Last updated: January 2026

1. Introduction

CloudSignal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time messaging platform and related services.

2. Information We Collect

2.1 Information You Provide

  • Account information (email address, name, organization name)
  • Payment information (processed securely via Stripe)
  • Communication data (support tickets, feedback)
  • API keys and authentication credentials you create

2.2 Information Collected Automatically

  • Usage data (API calls, message volumes, connection metrics)
  • Log data (IP addresses, browser type, access times)
  • Device information (operating system, device identifiers)
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • To provide and maintain our services
  • To process transactions and send billing information
  • To send service-related communications
  • To monitor and analyze usage patterns
  • To detect and prevent fraud or abuse
  • To improve our platform and develop new features
  • To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service providers: Third parties that help us operate our platform (hosting, payment processing, analytics)
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including TLS encryption in transit, encrypted storage at rest, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. MQTT messages are transient and not stored beyond delivery unless you use retained messages. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

8. Cookies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookies through your browser settings. See our cookie consent banner for more options.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: [email protected]